Terms & Conditions – Bomani Resort

1. Guest Policies

Reservations: Bookings must be made via the resort’s website, authorized agents, or direct contact. A 50% deposit confirms the booking, with the balance due latest on arrival.
Cancellation:
 30+ days before arrival: Full refund minus 10% administrative fee.
 15–29 days: 50% refund.
 14 days or less/no-show: No refund.
Modifications: Date changes are subject to availability; fees apply within 7 days of arrival.
Minimum Stay: 2-night minimum during peak seasons (December–January, Check-In/Check-Out: Check-in at 2:00 PM; check-out by 10:00 AM. Late check-out may incur a fee, subject to availability.July–August).

Occupancy: Cottages accommodate up to 4 guests; glamping tents up to 2. Additional guests require approval and may incur charges.
Self-Catering: Guests using self-catering facilities must keep them clean and report damage. A cleaning fee applies if left in poor condition.
Pets: Not allowed due to farm and wildlife considerations.
Smoking: Prohibited in all indoor areas and glamping tents. Designated outdoor smoking areas are provided.

 Methods: Accepted payments include Visa, MasterCard, M-Pesa, bank transfers, or cash (KES/USD) on-site.
 Charges: Guests are liable for damages, extra services, and non-included activities.
 Taxes: Rates include 16% VAT and 2% catering levy. Additional government fees will be disclosed at booking.

Cultural Respect: Guests must respect local customs during cultural activities and village visits. Inappropriate behavior may lead to activity exclusion.
Noise: Quiet hours are 10:00 PM to 7:00 AM.
Property: Guests must care for resort facilities, farm, and gardens. Vandalism incurs financial liability.
Alcohol: Resort-purchased alcohol only in public areas; outside alcohol allowed in self-catering units with approval.

Swimming Pool: Open 7:00 AM to 7:00 PM. Children under 12 require adult supervision. No lifeguard; swim at own risk.
Farm Safety: Guided tours are mandatory for farm exploration. Unauthorized access to equipment or livestock is prohibited.
Emergency Procedures: Safety briefing provided at check-in. Emergency exits, fire extinguishers, and first aid kits are accessible. Emergency contacts are posted in accommodations.
Liability: The resort is not liable for personal injuries or property loss unless due to gross negligence. Valuables should be secured in provided safes.

Prohibition in Glamping Tents: Open flames, candles, cooking devices, or any form of fire are strictly prohibited in or around glamping tents to prevent fire hazards. Violation may result in immediate eviction and liability for damages.
General Fire Safety:
 Fire pits are permitted only in designated areas under staff supervision.
 Guests must report any fire hazards (e.g., faulty electrical devices) immediately.
 Fire extinguishers are available in all common areas, and staff are trained in fire response.
 Campfires or barbecues outside designated areas are prohibited.

Sanitation: Accommodations, dining, and public areas are sanitized daily per Kenyan health standards.
Food Safety: Ingredients are sourced from the resort’s farm or trusted suppliers. Allergies must be reported in advance.
Medical Support: On-site first aid is available; transport to Kilifi’s medical facility (15 km) can be arranged.
Health Compliance: Guests must follow any government health protocols (e.g., vaccinations, masks) in effect.

Security: 24/7 personnel and CCTV in public areas ensure safety.
Identification: Valid ID (passport or national ID) is required at check-in.
Lost and Found: Items are held for 30 days; the resort is not liable for losses but will assist in recovery.

Village Visits: Guided by staff or locals to ensure respect. Photography requires consent.
Workshops: Artisan and cooking classes require pre-booking; material fees may apply.
Guidelines (e.g., attire) must be followed.
Tradition Respect: Guests must adhere to cultural activity protocols.

Performances: Weekly Maasai, Kamba, and Giriama shows. Respectful participation is required; no unauthorized recording.
Festivals: Open to all guests with communicated dress codes or rules.
Community Support: A portion of activity proceeds funds local projects (e.g., schools, cooperatives).

 Sustainability: Organic farming is practiced. Guests can learn about methods during tours.
 Access: Gardens are open to guests; picking plants or disturbing wildlife is prohibited.

 Recycling: Guests must use provided recycling and compost bins.
 Plastic Reduction: Single-use plastics are minimized; reusable items are provided.
 Conservation: Guests must conserve electricity and water, reporting leaks promptly.

Wildlife: Disturbing local wildlife or introducing non-native species is prohibited.

Professionalism: Staff must be respectful and inclusive toward guests and colleagues.
Cultural Accuracy: Staff in cultural programs must undergo training to represent traditions authentically.
Confidentiality: Guest information is protected unless required by law or safety.

Non-Discrimination: Hiring is merit-based, with no bias based on gender, ethnicity, religion, or disability.
Local Hiring: Preference for Kilifi County residents to support the community.

 Training: Staff are trained in guest service, safety, cultural sensitivity, and sustainability.
 Development: Ongoing workshops enhance skills, especially for cultural and farm staff.

Access: Free WiFi is provided; bandwidth may be restricted during peak times.
Usage: Illegal or inappropriate online activities are prohibited.

Resort Photos: Photos of events may be used for marketing unless guests opt out at check-in.
Guest Photos: Social media sharing is encouraged, but privacy during cultural events must be respected.

Complaints: Submit to the manager on-site or via email. Resolution within 24 hours; formal response within 3–5 days.
Escalation: Unresolved issues may involve a mediator or the Kenya Tourism Regulatory Authority.
Jurisdiction: Disputes are subject to Kenyan law in Kilifi County courts.

Awareness: Policies are shared at booking, check-in, and via QR codes in rooms.
Updates: The resort may revise policies, notifying guests via email or the website.
Non-Compliance: Violations may incur fees, activity exclusion, or eviction without refund.